TERMS AND CONDITIONS
CANCELLATION POLICY FOR PRIVATE TRIPS
If a participant cancels more than 14 days in advance of trip, the participant will receive a full refund minus the deposit.
If a participant cancels less than 14 days in advance of trip, there will be no refund except for in extenuating circumstances.
CANCELLATION POLICY FOR GROUP TRIPS
If a participant cancels more than 30 days in advance of the trip, the participant will receive a full refund minus the deposit.
If a participant cancels less than 30 days in advance of trip, the participant will NOT receive any refund. If the participant's spot is filled, then they may be entitled to a refund at the discretion of The Climbing School.
WEATHER CANCELLATION POLICY
We do our best to facilitate trips, adjust locations and have backup plans, but its always possible that weather can be so bad that it shuts a trip down. If poor weather forces an outright cancellation of a trip, you will issued a credit at full value to use towards a future trip or offered refund minus transaction fees. Extenuating circumstances and acts of god will be reviewed on a case by case basis.
MINIMUM ENROLLMENT ON GROUP COURSES
The cutoff date for minimum enrollment will be 7 days prior to the start of the trip. If minimum enrollment numbers are not met, one of four options will occur. It is up to the participant to decide which they would prefer.
1) The Climbing School will attempt to pair participants from like trips to find common dates that work for both parties so that minimum enrollment can be met.
2) The trip will still run and participants will be offered modified (shortened) itinerary.
3) The trip will still run as planned and participants will be charged private rates.
4) Participants will be offered a full refund or credit towards another trip, including deposit.
Note that if a participant is charged private rates and another participant signs up last minute so that minimum enrollment is met, the participant will be refunded the difference between private and group rates.
PAYMENT POLICY
The Climbing School can accept payment two ways. Online payment via credit/debit card or cashiers check via mail. There is a 2.9 percent card processing fee applied to all online transactions. Payment by cashiers check is available if the check is postmarked 30 days prior to trip start date. Participants must confirm with The Climbing School first before paying via check.
A 20% deposit is required to reserve a participants spot upon booking. Full payment is due 30 days before trip start date. If the trip is booked less than 30 days before the start date, then full payment is due at the time of booking.
TRIP CANCELLATION INSURANCE
It is highly recommended that participants purchase trip cancellation insurance. This would cover non refundable costs should you need to cancel last minute or drop out of a course. Trip insurance is NOT included in the course cost and is your own responsibility.
WAIVERS AND RELEASE OF LIABILITY
All participants as well as anyone intending on observing will be required to sign a waiver and comprehensive release of liability before participating. A copy of this will be provided during the registration process. You will also be required to sign a paper copy the first morning of the trip.
PRIVACY POLICY
The Climbing School will take precautions to protect your privacy. Online payments are processed through a secure third party. The Climbing School will not sell, rent, or share personal information about its clients, apart from the sole purpose of providing requested services. The Climbing School will arrange group communications via email in preparation for its trips. Names and email addresses will be shared with other participants in these email threads to facilitate pre-trip communication. If you would like to opt out of these emails, please notify us in the registration process.