TERMS AND CONDITIONS
CANCELLATION POLICY FOR DOMESTIC TRIPS
If a participant cancels more than 30 days in advance of the trip, the participant will receive a full refund minus the deposit. The deposit (20%) is non-refundable.
If a participant cancels less than 30 days in advance of trip, the participant will NOT receive any refund. If the participant's spot is filled, then they may be entitled to a refund at the discretion of The Climbing School.
CANCELLATION POLICY FOR INTERNATIONAL TRIPS AND RETREATS
If a participant cancels More than 180 days before the start of the trip, they will receive a full refund minus the card processing fees.
If a participant cancels Between 180 and 90 days before the start of the trip, 50% of the total cost of the trip is non-refundable.
If a participant cancels Less than 90 days before the start of the trip, they will NOT receive a refund.
WEATHER CANCELLATION POLICY
We do our best to facilitate trips, adjust locations and have backup plans, but its always possible that weather can be so bad that it shuts a trip down. If poor weather forces an outright cancellation of a trip, you will issued a credit at full value to use towards a future trip or offered refund minus transaction fees. If The Climbing School has given reasonable alternatives in location a refund will not be issued. Extenuating circumstances and acts of god will be reviewed on a case by case basis.
This policy does NOT apply to any international trips or retreats. Any and all forced cancellations will be reviewed on a case by case basis. These cases can include, but are not limited to weather, terrorism, war, acts of god, economic turmoil or natural disasters. Please purchase trip insurance to cover your investment. Our international trips have a rest day or two planned for bad weather. In the event of bad weather we will likely work on climbing skills near the ground, or take the time to experience the local culture and sights.
MINIMUM ENROLLMENT ON GROUP COURSES
The cutoff date for minimum enrollment will be 7 days prior to the start of the trip. If minimum enrollment numbers are not met, one of four options will occur. It is up to the participant to decide which they would prefer.
1) The Climbing School will attempt to pair participants from like trips to find common dates that work for both parties so that minimum enrollment can be met.
2) The trip will still run and participants will be offered modified (shortened) itinerary.
3) The trip will still run as planned and participants will be charged private rates.
4) Participants will be offered a full refund or credit towards another trip, including deposit.
Note that if a participant is charged private rates and another participant signs up last minute so that minimum enrollment is met, the participant will be refunded the difference between private and group rates.
PAYMENT POLICY
The Climbing School will only accept payments via online credit/debit card transactions. There is a 2.9% card processing fee applied to all online transactions.
For Domestic trips, a 20% deposit is due upon registration. Full payment is due 60 days prior to the trip start date. If the participant registered less than 60 days before the start of the trip, then full payment is due upon registration.
For all International trips and Retreats, a 50% deposit is due upon registration. Full payment is due 90 days prior to the trip start date. If the participant registers less than 90 days before the start of the trip, then full payment is due upon registration.
TRIP CANCELLATION INSURANCE
It is highly recommended that participants purchase trip cancellation insurance on all trips. Trip insurance is Required for all international trips and retreats.
Trip insurance covers non refundable costs should you need to cancel last minute or drop out of a course/trip. Trip insurance is NOT included in the course cost and is your own responsibility. If you would like help in selecting a trip insurance policy, feel free to reach out to us in the registration process.
WAIVERS AND RELEASE OF LIABILITY
All participants as well as anyone observing a trip will be required to sign a waiver and comprehensive release of liability before participating. A copy of this will be provided during the registration process. You will also be required to sign a paper copy the first morning of the trip.
PRIVACY POLICY
The Climbing School will take precautions to protect your privacy. Online payments are processed through a secure third party. The Climbing School will not sell, rent, or share personal information about its clients, apart from the sole purpose of providing requested services. The Climbing School will arrange group communications via email in preparation for its trips. Names and email addresses will be shared with other participants in these email threads to facilitate pre-trip communication. If you would like to opt out of these emails, please notify us in the registration process.